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    CANCELLATION & RETURN POLICY

    Shipping and Returns

    Our customer’s complete shopping satisfaction is our No.1 Priority. We want to ensure that you have a seamless experience each time you decide to transact with us. However if due to unforeseen circumstances you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.

    If an item you ordered from thedesigncart.com does not meet your expectations do write to us and we will happily try to assist you.

    We at The Design Cart are dedicated to offer you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.

    We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

    - The item may be damaged during transit.
    - Or there might be a manufacturing defect.
    - Or that a wrong item is delivered to you by mistake.

    The following policy terms will apply in each of the above cases.

    Item Received in Damaged Condition / Manufacturing Defect or Wrong Item

    If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself.  When you reach us, we'll give you instructions on how to proceed.

    - We will express ship a replacement item at the earliest possible with no extra shipping cost to you.

    - If the originally ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you. We will communicate with you about your wishes to make sure you will be happy with the exchange.

    - Or any other amicable resolution as mutually agreed with you.

    Here Are Some Important & Helpful Guidelines on Returns

    Reach out to us as soon as possible on contact@thedesigncart.com

    Always be sure to report your problem within 24 hours of receiving the item in question

    Never send back an item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.

    Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects/variations.

    Always return your items using registered airmail/courier as advised in our return authorization mail.

    Any shipping costs of sending back are the responsibility of the customer.

    Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, used items).

    We will examine the product you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.

    As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send thru suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.

    Please mark the items as defective returns and not for sale and declare a low nominal value.

    Refund can be issued under special circumstances only

    - We also take custom orders from our clients for customization and very particular requirements. Please note that no custom orders will be replaced, refunded or taken back. 

    Notwithstanding the above or any other provision, we are under no obligation to accept any returns or provide any replacements or exchange or store credit. We have sole discretion in deciding whether to accept the returns/ process refunds or not depending on the merit of the case.

    Item availability failure -

    In case of multiple goods being ordered, if the delivery is not possible for certain items, customers will be requested to select alternate items or if no alternate selection is desired by the customer then she will be promptly refunded against the non-delivered goods.

    Credit Issues

    All credits to be posted to a customer's credit card account take up to 7 business days to be processed. The corresponding bank of the customers may take about 2 business days to actually post these to the customer's accounts from the date we processed the credits. Customers can check these credits in their next credit card statement.

    Be Extra Alert when Accepting Parcel from Courier

    If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. 

    Color & Description Disclaimer

    The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values.

    While every effort has been made to accurately reproduce colours, there may be minor variations in the color of the actual product because of the nature of product.  Most of the products sold on our website are manufactured in different lots / batches and a slight variation in shape, color size is characteristic of these products. The image shown on our website may differ from actual product due to lighting and digital photography and color settings and capabilities of monitors.

    A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.

    The Design Cart believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered.

    While ordering on internet, we suggest that customers should be extra careful of following -

    1. Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red bead, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no fool proof solution to this problem is available at the moment.
    2. Many a times green and blue shades also overlap. Same is the case with off-white, white and cream colors.
    3. Sea Green color sometimes looks Aqua blue and the other way around.
    4. Some Beads have a textured effect where we can see the lines / shades which is an inherent characteristic of handmade. These are not defects.
    5. Handcrafted, hand painted and hand made products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.

     

     

     

     

    Beads- Glass Seed beads| Acrylic Beads| Italian Chip beads| Crystal beads| Miyuki Seed beads| Pressed Glass Beads| Designer Beads| Plastic Beads| Resin Beads| Wooden Beads| Bone Beads| Velvet Beads| Metal Beads

    Fabric- Mashru Silk| Cotton| Khadi| Ikat

    Stones / Embellishments- Glass Stones| Resin stones| Plastic Stones| Ceramic Stones| Zircons / Chatons / Softy| Acrylic Stones| Stone / Chaton Cup Chains| Rhinestones / Hotfix| Metallic Rings

    Buttons- Acrylic Buttons| Crystal Buttons| Handcrafted Buttons| Embroidery Buttons| Fabric Buttons| Metal Buttons| Pearl Buttons| Suit Buttons| Designer Buttons| Velvet Buttons| Wooden Buttons

    Tassels & Threads- Silk Emroidery Threads| Zari / Metallic Yarn / Badla| Polyester Threads| Thread Tassels| Leather Cord Tassels

    Assorted Products- Brooches| Latkans| Zircon / Disco Balls| Crochet Rings| Fabric Flowers| Motifs & Patches

    Tools & Trims- Scissors / Trimmers| Hotfix Guns| measuring Tapes| Needles & Pins| Blouse / Bra Cups| Catalogues

    Semi Precious Stones- Jade Quartz Stones| Onyx Stones| Embellishments| Cubic Zirconia Stones| Mother of Pearl

    Dabka & Nashki- Dabka / French Wire| Nashki / Bullion Wire

    Categories- Glass Pearls| Sequins| Borders & Laces| Metal Chains| Meena Kundan Stones| Bead Caps

    Fashion Designing and Jewellery Designing- The Design Cart TM, is your one stop shop for all supplies for fashion designing, jewellery designing, crafting, beading, embroidery designs and assorted arts and crafts. You can now shop online for a range of beads, buttons, fabrics, embroidery material, threads, needles, French wire, acrylics, sequins, laces, borders, glass crystals, plastic stones, pom-poms and Zari / Zardosi. These products are used to create intricate hand embroidery designs, jewellery designs, silk thread jewellery designs, beading, dress material and for tailoring and stitching purpose. Bring your creativity to life with products from The Design Cart.
    Buy Beads Online- The Design Cart supplies beads at wholesale prices. Glass beads or seed beads are available in various shapes like cut dana, nalki, bugle, pipe beads, round rocailles or moti / poth. Crystal beads are Czech fire polished faceted beads available in rondelle, briolette, drop, cone and cube shapes. The range of acrylic beads available at The Design Cart is at wholesale prices. Preciosa, Miyuki and Toho are some international beads that are also available which are widely used in jewellery making and jewellery designing.
    Online Fabric Store- The Design Cart has a whole section to buy fabric online at wholesale prices. Printed fabrics are creating a new trend in the fashion industry. With perfect finish and texture, prints are available on cotton, silk, wool, rayon and many more. The Design Cart is also engaged in supplying beautiful embroidered fabrics. Hand dyed fabrics like Batik, Tie dye and Block print fabrics are in a great demand due to its acceptance among all the generations. Light weight poplin, cambric and georgette fabrics are used for making beautiful dresses and gowns. Ikat, the upcoming trendy fabric in multiple colors, is also supplied by The Design Cart. Faux, which is synthesized fur, leather and suede is also available at our online store.
    Stones / Embellishments- The Design Cart supplies a wide variety of embellishments and craft supplies at wholesale prices. Light weight plastic stones that can be molded into different shapes and sizes, are available in many colors. Ceramic stones and resin stones offer a great design flexibility. Glass stones, zircons/chatons and rhinestones add a shiny element to a basic piece of fabric. Metallic rings, chaton cup-chains are the new high fashion trends and are accepted by a large number of people. These embellishments and craft supplies that add glam to your basic garment are available at The Design Cart.
    Buy Buttons Online- Acrylic Buttons and glass acrylic buttons are light in weight and are used to adorn fabrics and other products. Handcrafted buttons, embroidered buttons and fabric buttons are fine and precise and they make any product look fashion forward. Pearl buttons add bling to the fabric and give it a shiny element. Rivets, suit buttons and metal buttons are the statement pieces of the garment. However, designer buttons, velvet and wooden buttons are an all-time favorite and make the piece of jewelry stand out. An exclusive range of such buttons is offered by The Design Cart at wholesale prices.
    Sequins- Disc shaped beads for decorative purposes on fabrics are sequins. Surface of sequins has multiple facets because of which they shine and reflect light and give a glittery appearance. Initially, these sequins were made from metal, but are now made up of plastic also. Available in various colors and sizes, these sequins add an edge to the garments, bags, shoes and other embroidery designs. Sequins are commonly used on clothing, jewelry, bags, shoes and many other things. These are stitched onto products, so that they can reflect light. Shop for sequins online on The Design Cart.
    Borders and Laces- The Design Cart supplies borders and laces at wholesale prices. These are cut-work laces and embroidered laces that are used as borders on the garments. Beautifully hand embroidered with silk and zari threads, these laces are used by designers for embellishing sarees and dresses of different kinds. These borders for sarees are crafted with mirror work, acrylic stones, pearls and rhinestones. This fine work on borders and laces add an element of design to the basic garment. Shop online for borders and laces only on The Design Cart.
    Tassels, Threads and Dabka - The Design Cart is a one stop shop for wholesale tassels, threads and Dabka. Dabka is lightweight, finely coiled and flexible wire which is used in embellishments and surface ornamentation of fabrics. Dabka wire is also used for beading and knotting while making jewelry. Dabka is also called French wire. Tassels, on the other hand, are the ornamental textile trim which is used as a finishing feature. These are separately made and are then sewn on the fabric. Tassles are also called fringes or latkans. Threads that are the basic element of any fabric and related things are also found at wholesale prices silk embroidery threads, zari yarn, polyester threads and nylon filament threads that are used for different purposes in fashion designing and jewelry making are available in fine quality.
    Semi- Precious Stones - Semi-precious stones are the gemstones which in their refined or cut form, are used to create jewelry and other embellishments. These stones are available in different colors, shapes and sizes. These stones can be beaded to form jewellery and these can be easily sewn on fabrics or used as embellishments. A variety of semi-precious stones like jade quartz, onyx, cubic zirconia, pearls and other embellishments are available online at wholesale prices at The Design Cart. Shop online for jewellery making findings and jewellery supplies only on The Design Cart.