Black Round Down Hole Acrylic Buttons (Wholesale)

Domestic Shipping (in India) 

• Shipping charges will be informed and charged over a call at the time of dispatch.
• Our courier partners can deliver orders to 16000+ pin codes in India.
• ₹120 for first 2Kgs, ₹40/Kg thereafter, PAN India.
• There will be extra Cash on Delivery charges of 1.75% of the order value.
• Any express shipping required will have additional charges which can be confirmed by contacting our customer support team at the time of placing the order.
• Free shipping is not applicable on wholesale orders.
• The expected dispatch date only takes into account business days.
• All orders will have to be partially prepaid or partial online payment will be needed; 100% Cash on Delivery orders will not be shipped wholesale.
• A minimum of 30% of the order value as prepayment will be required to confirm the order.
• Cash on delivery is subject to serviceability from our courier partners. If the Pin Code is non-serviceable, our team will contact you for full prepayment of the order so that order can be shipped through a local courier.
• Swatches if ordered will be shipped at the price of ₹99 per swatch. Any express shipping for the same will be charged additionally. 
• Order cannot be cancelled, while it is in transit. If the customer refuses to accept the order at the time of delivery, the company will not be responsible for the non-delivery. No refund will be made for any prepayment done in case of refusal to take the order. Reshipment costs for such orders will have to be borne by the customer.

Estimated Delivery Time

• It takes approx. 3 - 7 working days to deliver your order after dispatch to your doorstep. Sometimes delivery may take longer due to Bad weather, Flight delays, Political disruptions, Vehicle delay, holidays, and other unforeseen circumstances.
• In such cases, our customer support proactively will be in touch with you to inform you of any upcoming delays.  Also, we will not be able to compensate for any mental agony or delay in production caused due to the delay in delivery. 
• We have multiple pickup points across India and hence your orders may be delivered to you in multiple parcels. In case you have placed a Cash on Delivery order, your total amount gets automatically subdivided on a pro-rata basis and the prepayment made against the order will be adjusted.

Shipping Internationally

• We ship across the globe with DHL (5 to 7 business days), ARAMAX (10 to 14 business days) and India Post. Real-time shipping charges are calculated at the checkout based on the total weight of the parcel.
• There will be no Cash on delivery available for international orders. For all orders prepayment must be made.
• All local taxes and customs duties are charged extra by the Shipping carrier based on your respective country. These customs duties and local taxes are to be borne exclusively by the buyer. The Design Cart will not be responsible for any clearance of parcels stuck due to local taxes and import customs duties. We will however facilitate the conversation with the courier partner for early clearance of parcels. Most countries allow the import of up to a certain amount without any duty. This amount is called the De Minimis value. Please check the following link to know the De Minimis values of your respective country. Country-wise De Minimis Values. 
• Disclaimer: These values are subject to change by the respective tax authorities of your country. The Design Cart is not in a position to take any responsibility for the inaccuracies or decisions made by the information listed in the De Minimis Values. 
• Order cannot be cancelled, while it is in transit. If the customer refuses to accept the order at the time of delivery, the company will not be responsible for the non-delivery. No refund will be made for any prepayment done in case of refusal to take the order. Reshipment costs for such orders will have to be borne by the customer.

For any further queries, please drop us an email on contact@thedesigncart.com

Customer satisfaction is the company's No.1 priority. We try to ensure that each customer has a seamless experience on each transaction. However, if there is any defect/damage with the product, then the following terms apply for a mutually consented resolution of the situation.

Cancellation Policy

1. You can cancel an order until no prepayment is made against the order. All wholesale orders are shipped only when partial prepayment is made against the order. Prepayments against an order would mean that the order is confirmed and that our team has already started the production of the order. Post confirmation and prepayment, the order cannot be cancelled.
2. You can modify the shipping address or contact number of your order before we have shipped it, by calling us on our customer care number +918860217612.
3. In case a 100% Cash on Delivery order is cancelled, no refund will be processed as no payment has been made.

Return/Exchange Policy

We, at The Design Cart, are dedicated to offering you the best quality products. We take stringent measures to ensure that the items delivered to you are in good condition. However, there is a remote possibility that while processing orders, minor errors might occur. We request you to make an unpackaging/unboxing video for the orders received and share it with us in case of any complaint/query. It is mandatory to make and share unpackaging/unboxing videos to raise any query/complaint against the order.

Please note that returns/exchanges are not available in cases where a customer does not like the product or the product does not meet their expectation of the customer does not like the quality of the product/fabric.

However, there is a remote possibility that:

- There is a manufacturing defect in the product.
- An incorrect item was shipped to you.

The following policy terms will apply in the above cases:

In case you receive a damaged item or if you received an incorrect item (different from what was ordered) or if a product is misrepresented on our website, please contact us by email or chat or phone within 48 hours of your receipt of the product. You must save all packing materials as well as the item itself. It is mandatory to make an unpackaging/unboxing video for the orders received and share it with us in case of any complaint/query.

As soon as the details are shared with us, we will investigate the case and get back to you with a resolution within a pre-defined period.

If based on the resolution, there is a return pick up for the damaged/incorrect product, please handover with proper packaging at the time of return pick up (if arranged).

Important & Helpful Guidelines on Returns:

* Please report your problem along with product images, video and description within 48 hours of receiving the product in question.  In case of wrong size / fewer metres of fabric, scale measurement images and video of the product are required and mandatory to share within 48 hours of receiving the product to get the product details checked.

* Please share the correct images/video of the product received while registering the complaint. Our team does a quality check when the returned product is received, if the image/video given while registering the complaint and the actual returned product received by us do not match, a request for credit or replacement or refund shall not be entertained under such circumstances.

* In quality check of the returned product, if it is found that a wrong complaint has been raised, the complaint/product will not be accepted for return/replacement/credit code/refund and the product will be reshipped to the customer. The customer will have to bear the reshipment charges.

* Please do not courier back an item to us without prior consultation with our customer relations team. We must verify the legitimacy of the claim. Requests for credit or replacement or refund shall not be entertained under such circumstances. In such cases, if any product is received without our approval, the product shall be sent back to the customer and the customer will have to bear the reshipment charges.

* Please be as specific as possible when describing the problem, as all returned items are examined for defects/variations.

* The shipping costs of sending the products back are to be borne by the customer unless an exception to this is agreed upon.

* The product returned should be unwashed, unused, unstitched and in an undamaged condition. If it is found that the product has been used or the fabric has been cut, requests for credit/replacement/refund shall not be entertained under such circumstances.

Items not Covered Under the Standard Return Policy:

• Heavily discounted fabrics.
• Please note that no custom orders will be replaced, refunded, or taken back. 
• Sequins once cut as per designs are not covered under the standard return/cancellation policy.
• Certain threads and wires, Dabka/French Wires are not covered under the standard returns policy.
• Handwork / Embroidered products are not covered under the standard returns policy.
• Custom Dyed products are not covered under the standard returns policy.
• Certain fabrics once cut from bundles are not covered under the standard returns policy.
• Certain branded products such as Swarovski & Presocia are not covered under the return policy.
• International Orders cannot be returned/exchanged or refunded.
• In all such instances when a customer changed their mind, or the products/fabrics did not meet their set expectations and wish to return part or whole of the order, returns/exchanges are not applicable.
• Swatches are not covered under the return/exchange policy.

Reverse Pick-Up Policy

• Please mention your order number in the subject line to help us quickly process your returns/exchanges.
• Please ensure that the returned merchandise is unused, unworn, unwashed, undamaged and in a saleable condition.
• We request you maintain the original packaging of the items to be returned.
• Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
• The items for reverse pick up will be picked up within 3-4 business days from the date of request.
• After the receipt of the item(s), your request for credit code/returns/exchanges would be processed.
• In the case of refunds, banks normally take 7-10 business days to process a refund once it has been initiated from our end. The customer's corresponding banks may take 2-3 business days to post these to the customer's accounts. Customers can check these credits in their next credit card statement/bank statement.
• Refunds will be issued at the sole discretion of the company.
• In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.

Please Note: -

- Reverse Pickup/Return/Exchange is not available for cases where the return is being made due to a choice or correct products have been delivered.

- Some of the pin codes are not feasible for Reverse pick-up, in such cases the customer will need to send it back to us.

- We do not offer a reverse pick facility outside India.

In case a Customer does not like the product:

In all such instances when a customer changed their mind, or the products/fabrics did not meet their set expectations and wish to return part or whole of the order, returns/exchange are not applicable for such cases in wholesale.

The company has the sole discretion in approving the return of the product after checking all the details and the return of the product can also be rejected based on the terms and conditions of the return (if the complaint is registered after the time period as per policy, products are not covered under standard return policy, etc.)  

Claiming Refunds

For Credit Card/Debit Card/Net banking or Paypal Transactions:

As the charge on your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund to the original mode of payment.

For COD (Cash on Delivery) Transactions:

Refunds can only happen via E-Voucher/Credit coupon. Cash Refunds are not allowed for COD orders since we cannot get deliver cash through couriers.

No refunds will be given in the following cases:

• In case of minor design and colour variations. With handloom products, there will always be some variation between products.
• Incorrect or outdated delivery address or contact number.
• Products returned in a used or damaged condition or wrong products sent back.
• Heavily discounted fabrics.
• Shipping Charge and reverse pick up arranged.

Note: Refunds will only be made after we have received the returned shipment.

Product Availability

In case certain products are reported out of stock after an order has been placed, customers will be requested to select alternate or similar items. If none of the alternate options is accepted by a customer, the company shall promptly issue a refund for the non-deliverable products.

Colour & Description Disclaimer

The details of the products or product specifications (weight, colour, quantity, size, etc.) quoted with the product displays are only approximate values. These are non-standardized products and hence a slight variation can be expected in the actual product.

While every effort has been made to accurately reproduce colours, there may be minor variations in the colour of the actual product because of the nature of the product. Most of the products listed on the website are manufactured in different lots/batches and a slight variation in shape, and colour size is characteristic of these products. The image shown on our website may differ from the actual product due to lighting and digital photography and colour settings and capabilities of monitors.

Customers must place their order keeping in mind this minor variation in colour as seen on a computer screen against the actual colour of the physical product.

Notwithstanding the above or any other provision, the company is under no obligation to accept any returns or provide any replacements or exchange or store credit.

The company has the sole discretion in deciding whether to accept the returns/ process refunds or not depending on the merit of the case.

If you still have any queries about our Returns & Exchange policy kindly drop us an email at contact@thedesigncart.com, and we will reply to you within 1-2 working days.